Nutritional food supplements for a healthy diet

Terms & Conditions

Shipping And Handling

All prices include shipping and handling calculated for the UK using standard mail. Additional charges for other destinations and enhanced services are added in the shopping basket.

Dispatch

We aim to dispatch all orders placed before 2pm Monday to Friday on the day your order is placed. We do not guarantee to post any orders between 3pm Friday and noon Monday, although we often do so. Please allow 7 days in the UK, and 14 day overseas, before raising a query.

There are some products of which we only hold small stocks. If we are out of stock of the item you ordered, we will advise you of an estimated date of dispatch. If the delay is not acceptable to you we will refund your account.

Returns

Please contact us before returning any goods.

UK Orders

We send most of our orders by 2nd class mail unless first class postage has been requested.

Overseas Orders

Unless the customer pays the surcharge for Insured Signed for Shipping we will obtain proof of dispatch on posting but accept no further liability.

So far we have never lost an overseas parcel in transit, but would strongly recommend that you pay for the Insured Service if your order is more than about £30.

There is a 2Kg limit on these services and therefore larger orders will be split: please read the notes on Customs Charges below.

We currently ship to over 20 countries worldwide, but cannot be held responsible for local regulations that may affect the importation of health products into your country. All overseas shipments are therefore at the customer’s own risk.

Customs & Local Charges

Any local duties or release fees are the customer's responsibility to pay.

If there are any specific requirements, such as additional invoices or markings on the outside the package, it is the customer’s responsibility to inform us when placing their order.

Split Overseas Orders

We are sometimes asked to split large orders into parcels that will not incur customs or collection charges.

We understand that for some countries the customs limits are very low but we do not encourage this. Sometimes it does not work out as the customer intends.

If a customer requires this, in effect placing multiple small orders, there will be an additional charge to cover the extra handling, packaging and postal costs. The customer must email us before placing their order with details of their requirements and the £GBP equivalent of their local customs limit. We will reply with a quote and personalised payment link. The customer can then decide whether to proceed on these terms.

Sometimes this does not work out as the customer intends, and any local duties or release fees remain the customer's responsibility.

For the avoidance of doubt we list the countries in postal Europe below:

Albania	Croatia	Hungary(EU)	Malta(EU)	Slovakia(EU)
Andorra	Cyprus(EU)	Iceland	Moldova	Slovenia(EU)
Armenia	Czech Republic(EU)	Irish Republic(EU)	Monaco(EU)	Spain(EU)
Austria(EU)	Denmark(EU)	Italy(EU)	Netherlands(EU)	Spitzbergen
Azerbaijan	Estonia(EU)	Kazakhstan	Norway	Sweden(EU)
Azores(EU)	Faroe Islands	Kyrgyzstan	Poland(EU)	Switzerland
Balearic Islands(EU)	Finland(EU)	Latvia(EU)	Portugal(EU)	Tajikistan
Belarus	France(EU)	Liechtenstein	Romania	Turkey
Belgium(EU)	Georgia	Lithuania(EU)	Russia	Turkmenistan
Bosnia Herzegovina	Germany(EU)	Luxembourg(EU)	San Marino	Ukraine
Bulgaria	Gibraltar	Macedonia	Serbia & Montenegro	Uzbekistan
Canary Islands	Greece(EU)	Madeira(EU)	Vatican City State
Corsica(EU)	Greenland

Cancellation Policy

We aim to dispatch all orders placed before 2pm on the day your order is placed. If you wish to cancel your order please email or telephone us as early as possible.

Guarantee

Should you change your mind about a purchase we will refund any item returned in new condition within 14 days, excluding postage costs. In the unlikely event you feel a product fails to match its description or is of unsatisfactory quality we will gladly replace or refund the product.